Hey there! We're aware of this one and working to get a fix in ASAP. Follow the Trello Card to stay up to date on the status of the bug.

Go with the flow. The new Hula emote is available in the Item Shop now! https://t.co/5vbwsuZOHk

Shout out to @EpicGames animators ❤️ya! We are a long way from /dance 😊 https://t.co/q0NnRfevG1

RT @geoffkeighley: The global cultural impact of @FortniteGame cannot be overstated. https://t.co/Onbpzm3VSX

Did you know? Now in Season 5, progressive outfits can continue to be leveled after the season has finished! https://t.co/licjElIN2I

Conquer the storm with the new Magnus Outfit and Norse Gear. Available in the Item Shop now! https://t.co/7k9fEe0bOP

Thanks to all the participants we had out in the first week of #SummerSkirmish! We'll be using different formats ea… https://t.co/GSr4IkoSCm

Fortnite #SummerSkirmish starts... NOW! Tune into https://t.co/6fxouqLhn4 to watch all the action and let us know… https://t.co/dbQadmGAn1

RT @Bungie: The incredible efforts of @GuardianCon have already raised $2.7 million for @StJude. Let's help them toward their… https://t.co/BMdPWsL1ft

Fortnite #SummerSkirmish begins today! Tune in to our stream for all of the action when it kicks off at 1PM PT / 4P… https://t.co/CBPOfKfVhw

Fortnite #SummerSkirmish begins today! Tune into our stream for all of the action when it kicks off at 1PM PT / 4PM… https://t.co/6nUVXB0ddf

The new meta leaked!

Originally posted by whoareyouagain

At least you're able to get into the game. I'm permanently locked out because of a bugged Lvl5 reward chest that has rendered my game unplayable. I remember Epic being more responsive on the forums. But recently I haven't seen much activity from them. I'm assuming they're super busy trying to fix a bunch of issues that were introduced with the recent patch.

Hey there. We're also aware of the issue you described here. I've made a Trello Card so that you can track the status. We're pushing to get this one fixed as soon as we can.

Originally posted by whoareyouagain

If you want to risk playing the mission then by all means do. But several of us have already reported the issue since last night.

We're not sure what triggers the bug but it appears to be after a Horde Bash mission where the Lvl5 chest will prompt an error upon opening it, forcing the game into a semi-locked state where you can't click on most items except for maybe 'Play now'. I can launch another mission in that semi-locked state, but once I complete the mission and return to the screen where you open the chest, it keeps forcing me back to that Lvl5 chest that prompts the error below.

Here is an image of the error I get.

Below are the reports from other users that I was able to gather:

Case 1

Case 2

Case 3

My Case

Any help would be greatly appreciated as we're all currently "locked out" of playing.

EDIT: I see a post from another player on their forums claiming that he encountered this same issue from a 4x Hero XP reward mission which wasn't horde bash, of course. So it seems you may encounter this bug in any mission, not just horde bash.

EDIT 2: Now that the daily reset has kicked in, I'm indefinitely locked out because I can't get past the daily reward screen since the bugged chest pops up first, gives me the error, and then forces the game into that semi-locked state with no buttons for me to get past the daily reward.

UPDATE: Epic has listed this issue on their Trello page. You can track the status there.

We are currently running some investigations on what is causing this. We're working on getting this resolved for everyone impacted. You can view the status of the bug on our Official Trello Page.

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Originally posted by Starscreamz

My Epic account got hacked, they changed my email, password, display name, the works. I had 2 factor authentication on but that didn't seem to make a difference. I don't use the same password for my accounts. I'm just so sad because I was so ready to enjoy Season 5.

I've been playing since season 1 and I have a lot of older items on my account. I just want to get it back as fast as possible before any irreparable damage is done but Epic doesn't seem to have any ways to speed this up like a support number or anything.

So is there any way to get my account back or anything at all that I can do, I'm desperate.

Hey there /u/Starscreamz. Check your messages.

Originally posted by whoareyouagain

I posted all my logs on the forum thread I made for the bug report. Did you want me to send you my stuff as well?

You can DM me the thread. That would be awesome.

Originally posted by FishDics

After beating challenge 11 twice yesterday, Xbone, I wondered why I couldn’t progress to 12. After coming here I read a few others were having the same problem. I just checked again and on the challenge selection screen, there is a scroll bar that you can see to the right of the challenge list. However you can’t scroll down; and if you scroll past 11 it does not let you select anything. Supposedly someone on ps4 got around this by using a mouse attachment to scroll.

 

Epic please fix ASAP, challenge 11 isn’t challenging enough for some of us. If people could upvote please, I’ve only seen this mentioned in one other post. Surprised it isn’t on the front page.

 

To be clear this is on pl 76, not sure if the other pl’s are different.

Thanks for letting us know! I'll get some people spun up to take a look at this.

UPDATE: We've created a Trello card on the issue. We are working to get this resolved. If you happen to have a mouse.. try plugging it in and see if you can get past that. We've seen reports that this temporarily solves it.

We are investigating reports that some PlayStation players are having trouble with Fortnite purchases. We'll let you know when we have more information...

We are investigating reports that some PlayStation players are having trouble with Fortnite purchases. We'll let you know when we have more information at https://status.epicgames.com/